π¦ Orders and Shipping
Which countries do you ship to? We ship to Portugal and the vast majority of European Union countries (such as Spain, France, Germany, Italy, among others), as well as the United Kingdom. You can select your region and currency in the website's shipping menu.
How long will it take for my order to arrive? Delivery time varies depending on the destination country and the shipping method selected at checkout. Once your order has been dispatched, you will receive an email with a tracking code to monitor the delivery.
π³ Payments and Security
What payment methods do you accept? We accept the main international payment methods, processed securely through the Shopify platform. Available options will be displayed at checkout.
Do prices include VAT? Yes, all prices shown in our store already include applicable legal taxes.
π Returns and Refunds
Can I return a product if I'm not satisfied? Yes. We have a refund policy. If the product does not meet your expectations or if there is any issue, you have the legal period to initiate the return process, provided the item is unused and in its original packaging. To learn more, please see our Refund Policy page in the website footer.
What should I do if my product arrives damaged? Please contact us immediately through our contact form or support email, sending photos of the damaged item and packaging so we can resolve the situation as soon as possible.
ποΈ Products and Stock
Are your Sparco helmets and OMP covers original? Yes, we guarantee that all products from renowned brands such as Sparco, OMP, KΓ€rcher, and Playseat integrated into our catalog are 100% original and new.
How can I find the ideal size for a helmet or clothing? In the product description (for items like clothing or Sparco helmets), we specify the available size (e.g., XS, M). If you have questions about sizing charts, we recommend contacting our support before making a purchase.
βοΈ Contact and Support
How can I contact Ride Shop? You can easily contact us by visiting our Contact page in the main menu or via the support email indicated in our Terms of Service. We respond to all messages as quickly as possible.